Customer service is not an easy job to do. It takes training to shape both the mind and attitude of a customer representative for him to be able to do his job right.
Representatives commonly encounter customers that are angry or upset with their company’s product or service. It’s important to for the representative to know how to respond well and know the right response to any customer question or problem they encounter. It is paramount in the industry of customer service to provide the customer with a solution matched with satisfaction in every finished customer interaction.
“Customer Service: Doing it Right” will help customer service representatives to do customer service the right and proper way. With the included basic know-how and example scenarios,
this course can be a tool for a customer representative that he can use to help him fulfill his duties successfully.
Get started with this course.
What you will learn :
- Customer Service Trainers
- Customer Service Representatives
- Customer Support
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Presented by PeopleCademy
What’s Included :
- Full Activities
- Online Course
- Knowledge Check / Quiz
- Badge
- Certificate
REENA B.
“PeopleCademy is perfect lalo na sa new normal setup. Very useful for me to learn new skills since I can use my mobile phone to study. Some contents are downloadable din so I can access even without internet.”
ROMARCO F.
“Panalo to! This is one of the business owner’s best friends when it comes to learning business and leadership skills. The investment I put up is truly worthwhile!”
JEREMY S.
“The programs on PeopleCademy helped me learn the skills I need to handle successful projects and shape a winning team!”
ROSITA E.
“As a career shifter in my mid 40’s I don’t have the luxury of time and resources to train at a traditional classroom setup. Thankfully, PeopleCademy can allow me to learn at my own phase anytime and anywhere.”
