Customer service is a demanding job that requires representatives to have maximum patience and understanding to cater each customer’s needs. But not all can comply to this work.
Customer representatives are the front liners of the company and they have the direct communication with the customers, whether it’s for queries or for complains. This job not only requires a bachelor’s degree and educational attainment, it needs employees who are well trained, skilled and prepared to take the job position as a customer representative. How do you train employees for them to become competent enough for this type of work?
In this course, your employees will know the fundamentals of customer service and what it takes to have a satisfying customer service to customers and clients. This course will equip your employees not only with technical know-how but values that every customer representative must have.
Let’s Begin
What you will learn :
- What to understand about the Customers
- General Characteristics of a Good Customer Service
- Factors to Consider in Providing Quality Customer Service
- Steps and Guide to Customer Loyalty and Satisfactions
- How a customer is amazed by the Quality Customer Service
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Presented by PeopleCademy
What’s Included :
- Full Activities
- Online Course
- Knowledge Check / Quiz
- Badge
- Certificate
REENA B.
“PeopleCademy is perfect lalo na sa new normal setup. Very useful for me to learn new skills since I can use my mobile phone to study. Some contents are downloadable din so I can access even without internet.”
ROMARCO F.
“Panalo to! This is one of the business owner’s best friends when it comes to learning business and leadership skills. The investment I put up is truly worthwhile!”
JEREMY S.
“The programs on PeopleCademy helped me learn the skills I need to handle successful projects and shape a winning team!”
ROSITA E.
“As a career shifter in my mid 40’s I don’t have the luxury of time and resources to train at a traditional classroom setup. Thankfully, PeopleCademy can allow me to learn at my own phase anytime and anywhere.”
